Customer Service Representative

Brockton, MA

We are seeking an experienced, self-motivated, multi-tasker Customer Service Representative to join our team!

BioTrans LLC is a fast-growing, Highly Specialized National Logistics Company catering to the Medical Research & Pharmaceutical Communities with 19 locations throughout the United States.

Position Summary: In this role, you will answer product and service questions; process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Schedule: Monday – Friday 9:00 am to 5:00 pm

Duties and Responsibilities include but are not limited to:

  • Monitor and review emails and voicemails from customer contacts; research and respond to necessary requests
  • Responsible for collecting and processing data into SharePoint (Microsoft Office web-based, document management and storage system) linked with our clients
  • Data entry of daily pick up and deliveries of jobs
  • Work with Operations Manager on various projects as needed
  • Gathers, organizes and compiles documents (e.g. pricing documents, invoices, and other paperwork) to be distributed to operations, accounting, and other company departments according to established standards.
  • Communicates with customers and drivers regarding delivery changes (e.g. late trucks, route changes) and with co-workers to collaboratively resolve issues or concerns.

Skills, Abilities and Qualifications

  • Customer service skills with excellent verbal and written communication skills including phone etiquette
  • Detail/process/deadline oriented, quick learner, and multi-tasker with strong problem-solving skills
  • Ability to sit at a designated work station for extended periods of time
  • Comprehensive knowledge of Microsoft Office, SharePoint, and Xcelerator system
  • Ability to type at or above 35 wpm.
  • Self-starter, team player who demonstrates initiative and flexibility in a fast-paced environment

Education and Experience

  • High school diploma, general education degree (GED), or equivalent degree
  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts
  • Ability to resolve unexpected situations promptly and to customer satisfaction
  • Excellent time management and prioritization skills

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